Friday, April 19, 2024

Lisa Gray

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Lisa is an accomplished marketer with years of expertise in direct response marketing, digital marketing, data analytics and business development working with both B2C and B2B.

    Think back to 2006. You may remember hearing about the launch of a new social media platform, Twitter. However, you most likely didn’t because it came with little fanfare.

    Posts to the social media platform were dubbed “tweets,” and tweeters were limited to only 140 characters at that time.

    Does that remind you of anything?

    As you know, each MLS has a limit on how many words (or characters) agents can use in the public-facing listing description. We attempted to determine the average word count restriction, but couldn’t. 

    Unless you write professionally, listing descriptions can be challenging to craft. But they don’t have to be if you follow a few simple rules.

    The anatomy of a listing description from a buyer’s point of view

    It’s common knowledge now that most house hunters turn to the internet for their initial search. 

    It’s also well known that these buyers won’t look at a listing that doesn’t include photos (2011 ocular tracking study E.V. Williams Center for Real Estate, Old Dominion University).

    That study showed us that homebuyers overwhelmingly scan the listing photo first and spend the most time doing so. They check out the property description next.

    The agent’s listing description was the last item they were interested in perusing, and 20 percent of the homebuyers studied didn’t bother reading them.

    Because of this, the researchers claim that listing descriptions are unimportant. 

    Did they miss the fact that 80 percent DID read the agent’s listing description?

    This is an important statistic for listing agents to concentrate on when writing the listing description.

    Use your words . . . strategically

    When asked by Shakespeare’s Polonius what he was reading, Hamlet replied, “Words, words, words.” 

    What he was reading, obviously, was meaningless. Words with meaning, on the other hand, are powerful and can actually help sell a home.

    We don’t advocate outright lying in a listing description, but Spencer Rascoff and Stan Humphries beg to differ:

    “Bottom-tier homes described as luxurious tend to beat their expected sale price by a whopping 8.2 percent.”

    They go on to claim that if your listing’s value is “$110,000, but your listing includes the keyword ‘luxurious,’ you could pocket an extra $8,965.”

    Additional money-making words from their study include:

    • Captivating
    • Impeccable (listings in the lower price ranges that include this word sold for nearly 6 percent more than the list price)
    • Stainless (a 5 percent bonus if your low-priced listing has stainless steel appliances and you incorporate that info in the listing description)
    • Landscaped
    • Granite (no surprise here, right?)
    • Remodeled
    • Beautiful
    • Spotless

    Check out the rest of the list at Zillow.com. Be aware that the list is a bit old, but some of these trends still exist, such as granite (or quartz) countertops. Research is your friend.

    Sure, brilliant listing descriptions aren’t that critical in the current market. But, markets change and often do so on a dime. Keep the aforementioned information in your back pocket and pull it out when homes aren’t selling as soon as listed. And, remember,  adjectives, apparently, are money-makers.

    Sprinkle liberally for a brilliant listing description.


    PLUS: When you have time…below are some marketing tools to help support your success.

    1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

    Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct, response-driven articles written by real estate industry experts and engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you. Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here

    2. The Free 6-Month Done-For-You Strategic Marketing Plan

    The Real Estate Marketing Planner is a powerful 6-Month Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

    3. The Free Interactive 6-Month Real Estate Business Review

    The Free Interactive 6-Month Real Estate Business Review allows you to enter your business goals for the remainder of the year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.   – Click Here

    4. The Become a Listing Legend Free eBook 

    This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

    Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here


      Candace’s latest postcard mailing was from the Get More Litings Series and is shown above. To learn more, Click Here.

      Congratulations, Candace Bradley, on winning this week’s contest!

      Candace had the following words to say about her success sending marketing out from ProspectsPLUS!,

      “ProspectPLUS! has been great for my real estate business. They offer a variety of creative marketing campaigns and so much more! Their products are easy to edit, and the website is all-around easy to use. I’ve run some successful marketing campaigns strictly by using ProspectPLUS!. They also sent out a nice gift box unexpectedly with promotional products that I could utilize right away.”

      -Candace Bradley

      Candace, thank you for this wonderful feedback. We truly appreciate you and your support!


      Don’t Forget to Enter For Your Chance to Win a $75 ProspectsPLUS! Gift Card! (see how below)*

      HOW TO ENTER: Just leave feedback regarding how using marketing from ProspectsPLUS! has impacted your business, and you’re automatically entered into our next contest.

      Leave feedback on Google HERE.
      Leave feedback on Facebook, HERE.

      *If you’ve already entered our drawing in the past and haven’t won, you don’t need to enter again. Your entry remains valid, and you still have a chance to win.

      Don’t forget to watch for next Friday’s email announcing the weekly winner!


      PLUS: When you have time…below are some marketing tools to help support your success.

      1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

      Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct response-driven articles written by real estate industry experts and engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you. Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here

      2. The Free 6-Month Done-For-You Strategic Marketing Plan

      The Real Estate Marketing Planner is a powerful 6-Month Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

      3. The Free Interactive 6-Month Real Estate Business Review

      The Free Interactive 6-Month Real Estate Business Review allows you to enter your business goals for the remainder of the year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.  – Click Here

      4. The Become a Listing Legend Free eBook 

      This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

      Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here


        That 89% of homebuyers say they will use their agent again says a lot about the fantastic job real estate agents do with their clients.  

        Yet, only 12% of buyers used their former agent when buying another home (NAR).

        Weird, isn’t it?

        Something happens – or doesn’t – between the closing table and the time your client engages in another real estate transaction.

        Let’s cure the disconnect between “first-timer” and “client-for-life.”

        Former clients are “warm” contacts

        Unlike picking up the phone for cold calling, a call to a former client is like calling a friend.

        It is one of the more comfortable tasks in an agent’s business. If they hired you in the past, they clearly know, like, and trust you. 

        Your only job with these past clients, at least right now, is to remain top-of-mind with them.

        Here’s just one reason why:

        “Depending on which study you believe and what industry you’re in, acquiring a new customer is anywhere from five to 25 times more expensive than retaining an existing one,” claims Amy Gallo at Harvard Business Review.

        Here’s another stat that you may find impressive, “Increasing customer retention rates by 5% increases profits by 25% to 95%”, Frederick F. Reichheld and Phil Schefter, Harvard Business School

        The Holiday scheduled campaign is shown above. To learn more, Click Here.

        Large and splashy or understated?

        Reaching out to former clients doesn’t have to cost a lot or be overly extravagant.

        A phone call, a postcard dropped in the mail, or a check-in on social media are all perfectly appropriate ways to get your name back in front of a past client.

        Here are a few more inexpensive ways to reach out to former clients:

        • Put together a quarterly market update and direct mail it to former clients.
        • Keep in touch via a monthly or quarterly mailed newsletter
        • Send out birthday, anniversary, and annual home anniversary postcards.
        • Include them in Just listed/Just sold postcards you’re mailing to announce transactions near your clients’ homes.
        • Take them out for coffee, cocktails, or lunch.

        Naturally, a large and splashy “touch” would be more memorable. These include client appreciation events. The key to a successful client retention strategy is consistency. 

        The most important part of these conversations

        The question used to be, “Who do you know that might be thinking of buying or selling a home?”

        Today, the question is best when it’s narrowed down.

        If you have read the book “Guerrilla Marketing in 30 Days,” you are familiar with this concept. In it, Jay Conrad Levinson says to try narrowing “… the universe of those you ask.”

        Here’s an example:

        Marcy is a former client who loves playing tennis. Instead of using the broad question, narrow it down to “Who do you play tennis with who might be thinking of buying or selling a home?”

        Instead of combing through her mental database of everyone she knows, her mind turns to the tennis court and her conversations with fellow players.

        You know that former clients most likely want your services when they next buy or sell real estate.

        Don’t let so much time go by that they forget your name. Reach out and stay in touch with them to stop leaving what should be easy money on the table.


        PLUS: When you have time…below are some marketing tools to help support your success.

        1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

        Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct, response-driven articles written by real estate industry experts and engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you. Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here

        2. The Free 6-Month Done-For-You Strategic Marketing Plan

        The Real Estate Marketing Planner is a powerful 6-Month Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

        3. The Free Interactive 6-Month Real Estate Business Review

        The Free Interactive 6-Month Real Estate Business Review allows you to enter your business goals for the remainder of the year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.   – Click Here

        4. The Become a Listing Legend Free eBook 

        This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

        Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here


          At ProspectsPLUS!, we fully understand the profound impact of our customers’ feedback. It is a testament to their level of satisfaction with our service and underscores our commitment to providing world-class products and service.

          With this in mind, we’re thrilled to announce a significant milestone we just achieved: ProspectsPLUS! surpassed 5,000 five-star customer reviews!

          We would like to take this opportunity to thank you. This remarkable accomplishment would not have been possible without your continued loyalty and support.

          Now, let’s delve into the topic of why customer reviews are indispensable to the success of every business, specifically a real estate business.

          Why Customer Reviews Are Crucial

          They Build Trust and Credibility

          Real estate transactions are significant life events, often involving substantial financial investments. Customers want to work with agents they can trust.

          Positive reviews from previous clients act as a vote of confidence, assuring potential clients that you are a reputable and reliable professional.

          Provide Social Proof

          In a highly competitive industry, social proof is invaluable. Customer reviews are authentic testimonials that demonstrate your ability to deliver excellent service.

          They give prospective clients a reason to choose you over your competitors.

          Positive reviews can also improve your online visibility and search engine rankings. When potential clients search for real estate services in your area, a strong presence with favorable reviews can help your business stand out.

          Highlight Your Expertise

          Customer reviews often highlight an agent’s specific skills, expertise, or standout qualities.

          These insights can attract clients seeking a particular skill set, such as expertise in a specific neighborhood or property type.

          Encourage Referrals

          Satisfied clients are more likely to refer their friends and family to you. Positive reviews create a ripple effect, potentially expanding your client base through word-of-mouth recommendations.

          How to Earn More Customer Reviews:
          1. Make It Easy: Streamline the review process by providing clients clear instructions and links to review sites. The easier you make it, the more likely they’ll follow through.
          2. Timing Matters: Ask for reviews at the right time. It’s often best to request them shortly after a successful closing when the positive experience is still fresh in the client’s mind.
          3. Offer Incentives: Consider offering small incentives to clients for leaving their feedback. Make sure to adhere to FTC guidelines when offering any incentives for customer feedback.
          4. Engage on Social Media: Actively engage with clients on social media platforms. Share success stories and client testimonials to encourage others to do the same.
          5. Ask for Reviews: Don’t hesitate to request reviews from satisfied clients. After a successful transaction, politely ask them to share their feedback on platforms like Google, Yelp, or your website.
          6. Respond to Reviews: Engage with both positive and negative reviews professionally and promptly. Your responses demonstrate that you value feedback and are committed to improving.

          By consistently delivering exceptional service and proactively encouraging reviews, you can harness the power of customer feedback to grow your real estate business and establish yourself as a trusted professional in the industry.


          PLUS: When you have time…below are some marketing tools to help support your success.

          1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

          Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct, response-driven articles written by real estate industry experts and engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you. Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here

          2. The Free 6-Month Done-For-You Strategic Marketing Plan

          The Real Estate Marketing Planner is a powerful 6-Month Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

          3. The Free Interactive 6-Month Real Estate Business Review

          The Free Interactive 6-Month Real Estate Business Review allows you to enter your business goals for the remainder of the year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.   – Click Here

          4. The Become a Listing Legend Free eBook 

          This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

          Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here