Wednesday, May 15, 2024

Lisa Gray

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Lisa is an accomplished marketer with years of expertise in direct response marketing, digital marketing, data analytics and business development working with both B2C and B2B.

    Call it something fancy, such as a “Concierge Service,” or for what it is, a vendor referral service, but if you plan on offering this service to your real estate clients, learn how to avoid legal and other problems.

    First, however, head on over to part one in this series. You’ll find it here.

    RESPA refresher course

    The Real Estate Settlement Procedures Act, or RESPA for short, contains several land mines for agents that you’ll want to avoid at all costs.

    One goal of the Act was to crack down on kickbacks and other “abusive practices” which were common in the industry.

    While the heaviest regulations fall on those in the mortgage and title industries, real estate agents can run afoul of the rules.

    It’s a wise agent who will make the following a steadfast practice.

    I will not request, require or accept “a payment for the referral of business” from anyone for making a referral.

    The word “payment is used synonymously with the giving or receiving of a ‘thing of value,’” according to the experts at the Consumer Financial Protection Bureau (CFPB).


    The Content Card Series is shown above. To see more, Click HERE.


    It’s a fine line you’re walking

    Consider not publishing the list until you have at least two companies in each section. For instance, two landscapers, two electricians, etc.

    Then, cover your backside with an additional layer by displaying a disclaimer on the vendor list and anywhere it is published, such as on your website.

    “When offering vendor recommendations to clients, include in writing that it is their responsibility to review vendors and select one that best fits their needs. Add language that indicates you’re providing a few recommendations for consideration, but you advise they review additional options to find the right fit,” cautions the pros at cresinsurance.com.

    We found several disclaimers online, including “We do not require a fee to be on our preferred vendor list. Instead, we require a proven track record of customer satisfaction.”

    Also, check out this disclaimer at sarealtywatch.com

    Let’s call it something else

    Dump the word “preferred” in the title’s list and never refer to a mortgage service provider by that word.

    Ken Trepeta, president of the Real Estate Services Providers Council Inc. (RESPRO) told Inman.com that he thinks “… the term ‘preferred’ has become a minefield.” 

    “Do not designate a settlement service provider as the broker’s or agent’s ‘preferred’ company.” 

    Continued due diligence is a must

    A one-time vetting of vendors isn’t enough. In fact, they should be vetted on an ongoing basis. The last thing you need is to have one go sour and provide crummy customer service to one of your clients or former clients.

    These people reflect on your professionalism, so follow up with clients who use them. If in doubt about any vendor’s responsiveness and overall customer service, dump him/her. 

    While actual closing gifts are still a “thing” in real estate, we believe that brilliant customer service is the best gift you can offer. A vendor referral service is a gift that keeps on giving.


    PLUS: When you have time…below are some marketing tools to help support your success.

    1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

    Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct response-driven articles written by real estate industry experts combined with engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you.

    Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here


    2. The Free 12-Month Done-For-You Strategic Marketing Plan

    The Real Estate Marketing Planner is a powerful 12-Month-Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

    3. The BusinessBase, SOI building system

    The most effective thing you can do to build a real estate business is to become more visible, more likable, and remembered more often. The BusinessBASE™ not only checks all of these boxes but is also a business-building machine. In two easy steps, you can begin to build a robust sphere of influence that will provide you a lifetime of repeat business and referrals. – Click Here

    4. The Free Interactive Real Estate Business Plan

    The Free Interactive Real Estate Business Plan allows you to enter your business goals for this year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.  – Click Here

    5. The Become a Listing Legend Free eBook 

    This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

    Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here

    6. The Take a Listing Today Podcast

    Watch the ProspectsPLUS!, Take a Listing Today Podcast for actionable content to help you get more listings. – Click Here


      Here’s a truism: Escalating mortgage interest rates freak out potential buyers and sellers. Especially those in the younger age brackets who have only known the low rates we’ve enjoyed over the past several years.

      And, it looks like money may become even more expensive to borrow in the near future, at least according to some economists. 

      How this is impacting real estate professionals

      While we hope that you haven’t been a party to a canceled real estate deal, many agents have. In fact, in July, “… 63,000 home buyers backed out of purchase agreements,” according to a Redfin study. 

      That represents more than 16% of pending contracts, “… the highest share since March and April 2020,” according to Kaitlyn Koterbski at Fortune.com. She goes on to blame “… higher mortgage rates coupled with high prices” as the reason that many buyers have chosen to wait for a better time to buy.

      What’s an agent to do?

      Now, more than ever is the time to nurture prospects through your pipeline and to encourage anyone in your CRM that has even a smidge of motivation to buy or sell.

      Remember, they are most likely getting their housing industry news from mainstream media. To counteract the clickbait and negative Nellies requires that you become more accessible to your sphere of influence. Increase “reach-out” frequency with positive information and answers to the questions that are most likely plaguing them right now.

      Hopefully, you’ve made note of how each person in your sphere prefers to hear from you, be it by phone, text, email, or direct mail.

      Concentrate on current homeowners, not first-time buyers. The former will have more cash to buy another home, while many of the latter, what’s left of them in the market, typically don’t have a lot of cash on hand and are struggling with finding a decent mortgage rate.

      If you have no idea how they like to be contacted, stick with direct mail. It’s the least intrusive method, and it’s also more likely to be seen by the recipient.


      The Joke Series is shown above. To see more designs, Click HERE.


      What should I say?

      Think like someone who wants to buy or sell but is taking the negative housing market news to heart. Give them some positive news.

      Educate them on the various aspects of buying and selling that they may not be considering.

      1. Interest rates are higher than they have been in the recent past, but historically, they’re still low. A lot of us can remember when a 6% mortgage interest rate was cause for celebration. “Historically speaking, we are still on the lower end of the interest rate environment,” according to Jon Reed at Time.com.
      1. Explain to members of your sphere that it’s not wise to try to time the market. By the time it changes, it may be too late to get what they had hoped for in their home. Buyers who try to time the market may be faced with even higher mortgage rates.
      1. “High prices and higher mortgage rates have slowed down the pace of how long houses stay on the market, which opens up supply,” according to Lindsay Moore at MLive.com. Buyers will be facing a more relaxed market, which should encourage those who can afford to buy to get out there and look at homes.
      1. Renters. Now that is one angry group of Americans. The eviction moratorium is a thing of the past, and rents are rapidly increasing. Now, more than ever, tenants are wondering if it’s cheaper to buy a home instead of continuing to rent. 

      Crunch the numbers in your market and decide if it’s better to buy and send postcards targeted at renters or property flyers to middle-class and higher-income renters, urging tenants to beat the rent increases and start paying a mortgage, not their landlords.

      If you’re a seasoned agent, the state of the current market is nothing you haven’t dealt with before. For those agents who are experiencing their first market correction, however, understand how well the basics of marketing will serve you right now.

      Think like your potential clients and serve up some knowledge and advice. Consistently.


      PLUS: When you have time…below are some marketing tools to help support your success.

      1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

      Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct response-driven articles written by real estate industry experts combined with engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you.

      Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here


      2. The Free 12-Month Done-For-You Strategic Marketing Plan

      The Real Estate Marketing Planner is a powerful 12-Month-Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

      3. The BusinessBase, SOI building system

      The most effective thing you can do to build a real estate business is to become more visible, more likable, and remembered more often. The BusinessBASE™ not only checks all of these boxes but is also a business-building machine. In two easy steps, you can begin to build a robust sphere of influence that will provide you a lifetime of repeat business and referrals. – Click Here

      4. The Free Interactive Real Estate Business Plan

      The Free Interactive Real Estate Business Plan allows you to enter your business goals for this year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.  – Click Here

      5. The Become a Listing Legend Free eBook 

      This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

      Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here

      6. The Take a Listing Today Podcast

      Watch the ProspectsPLUS!, Take a Listing Today Podcast for actionable content to help you get more listings. – Click Here


        As a new buyers agent, you may still be learning the ropes. Now is the time to cultivate good habits and avoid making the mistakes that many other agents make.

        One of the most prevalent among the latter is assuming that your clients know what they need to know during the home buying process.

        In reality, most first-time buyers know little, if anything, about buying a home and are counting on their agents to guide them through the process.

        Do them a solid and share with them the following 3 warnings.

        1. Getting preapproved for a mortgage is non-negotiable

        “For 41% of recent buyers, the first step that they took in the home buying process was to look online at properties for sale,” according to the NAR’s Profile of Homebuyers and Sellers.

        Yes, the prospect of buying a home is exciting, and without knowledge of the process, some folks jump right over the baby steps of shopping for a lender, loan preapproval, and interviewing buyers’ agents. They hop in the car and start looking at homes for sale without even knowing how much home they can afford.

        It’s a recipe for disappointment

        Knowing how much they can spend is paramount, both in avoiding wasting your time and theirs. 

        Then, there’s the fact that sellers and their agents want to see a preapproval letter. 

        Experienced agents know well the couple that fell in love with a house they found open on a Sunday afternoon only to learn later that it was way out of their price range. Nothing you show them after that will stack up.

        2. Help them understand the home loan process

        Check this out: “41% of Americans who’ve never owned a home believe 20% down payments are required,” according to Maggie Davis at lendingtree.com.

        These people are first-time homebuyers who are absolutely clueless about down payments. Yes, 20% down is best for the borrower, but a smaller down payment certainly doesn’t prohibit them from buying a home.


        The First Time Buyer Series is shown above. To see more designs, Click HERE.


        So, although it’s a given that agents should counsel their buyers that they need to see a lender before looking at homes, they also need to warn their clients about the out-of-pocket costs involved in the purchase of one. Then, give them the good news about low-down loans and down payment assistance programs.

        3. About that final credit pull

        Because they aren’t fully tutored on the mortgage process, many newbie homebuyers rightfully assume that once they’re approved for a mortgage, they will remain approved. 

        They can relax.

        Many are so eager to get started shopping for furniture, new appliances, and other items for their new home they run up hefty credit card tabs. Additional credit changes their ratios, and they may find themselves without a home to fill with all those purchases.

        Remind your clients that it’s not a done deal until it closes. Changing jobs, making large purchases on credit, and allowing credit inquiries after loan approval have all proven detrimental to many buyers. The lender’s soft pull just before closing should be explained fully to your buyers.

        Yes, we all wish that mortgage professionals would pass these warnings on to your clients, but they typically don’t. 

        Just consider these warnings as part of what we know will be the amazing customer service you will provide all of your buying clients.


        PLUS: When you have time…below are some marketing tools to help support your success.

        1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

        Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct response-driven articles written by real estate industry experts combined with engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you.

        Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here


        2. The Free 12-Month Done-For-You Strategic Marketing Plan

        The Real Estate Marketing Planner is a powerful 12-Month-Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

        3. The BusinessBase, SOI building system

        The most effective thing you can do to build a real estate business is to become more visible, more likable, and remembered more often. The BusinessBASE™ not only checks all of these boxes but is also a business-building machine. In two easy steps, you can begin to build a robust sphere of influence that will provide you a lifetime of repeat business and referrals. – Click Here

        4. The Free Interactive Real Estate Business Plan

        The Free Interactive Real Estate Business Plan allows you to enter your business goals for this year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.  – Click Here

        5. The Become a Listing Legend Free eBook 

        This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

        Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here

        6. The Take a Listing Today Podcast

        Watch the ProspectsPLUS!, Take a Listing Today Podcast for actionable content to help you get more listings. – Click Here


          Have you ever had something bad happen to you only to find out later on that the event was actually a blessing in disguise?

          Jackie, for instance, was fired from her job. Sure, she panicked during the first few days of unemployment, but a month or so later, she was doing something else for a living. Something she dreamt about but never had the courage to pursue.

          Had she not been fired from her previous job, she may have never gone after her dream.

          The transitional real estate market is a lot like that. What appears to be a time of challenge or, at the least, discomfort may turn out to be an amazing time for real estate agents.

          Coming back down to earth may mean “crashing” for some clients

          Home price gains are shrinking, and sellers are starting to come back down to earth. However, coming back down to earth doesn’t happen overnight, as you seasoned listing agents know.

          After years of media reports of rapidly escalating home prices, multiple offer situations, and uber-quick sales, those sellers who choose to wait until the tail end of the sellers’ market to jump in are hard to convert.

          They’re not going to get that their home is no longer the belle of the local real estate market, that their hoped-for price is now a fantasy, and that it may take longer than 24 hours to get it under contract.

          And, those sellers who put big bucks into the house to ready it for the market are going to be more than a bit upset

          Especially when buyers start nit-picking them over price, terms, and more.


          The Call To Action Series is shown above. To see more, click HERE.


          Then, there are the buyers

          If you’ve been a listing agent for more than a minute, you can recall the last buyers’ market. Newbies, on the other hand, are in for a rude awakening.

          No longer can you chuckle over seemingly stupid requests in an offer because you have three others that are cleaner-than-clean. You will actually be expected to negotiate on your client’s behalf.

          “Good grief, how do I do that?” you may ask yourself as a new listing agent.

          Very carefully.

          While price is the typical hot button in a contract, “the devil is in the details”.

          Details are important

          “Details” when it comes to a real estate purchase agreement are the terms. If this turns into a full-blown buyers’ market, contract terms are where listing agents can work their magic during negotiations.

          And, if you have examples of how you’ve done this in the past, use them for all they are worth. From your clients’ testimonials to full-blown case studies, let potential listing clients know how you’ve met with success in the buyers’ market.

          Now is the time for all good listing agents to figure out how they are going to deal with the oncoming buyers’ market. Don’t put off your planning. Face it and go for it.

          We’ll be with you all the way, so keep checking back.


          PLUS: When you have time…below are some marketing tools to help support your success.

          1. Put Your Real Estate Business a Step Above with Your Own Branded Magazine

          Homes & Life Magazine is a customizable magazine with rich, full-color content and a sharp, professional aesthetic. It includes compelling, direct response-driven articles written by real estate industry experts combined with engaging lifestyle content. Send out Homes & Life Magazine in Just Minutes – No Minimums Required. Or we’ll ship it to you.

          Homes & Life Magazine is the ultimate “Coffee Table Lingerer”! …and it costs less than sending a greeting card!Click Here


          2. The Free 12-Month Done-For-You Strategic Marketing Plan

          The Real Estate Marketing Planner is a powerful 12-Month-Guide that strategically defines what marketing to do and when. Four key market segments include niche Markets, geographic farming, sphere of influence, and past clients. – Click Here

          3. The BusinessBase, SOI building system

          The most effective thing you can do to build a real estate business is to become more visible, more likable, and remembered more often. The BusinessBASE™ not only checks all of these boxes but is also a business-building machine. In two easy steps, you can begin to build a robust sphere of influence that will provide you a lifetime of repeat business and referrals. – Click Here

          4. The Free Interactive Real Estate Business Plan

          The Free Interactive Real Estate Business Plan allows you to enter your business goals for this year and get a breakdown of how many prospects, listings, closing, and so on are needed to reach your goals.  – Click Here

          5. The Become a Listing Legend Free eBook 

          This image has an empty alt attribute; its file name is Become-A-Listing-Legend-3D-Book-White-274x300.jpg

          Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here

          6. The Take a Listing Today Podcast

          Watch the ProspectsPLUS!, Take a Listing Today Podcast for actionable content to help you get more listings. – Click Here