Sunday, April 14, 2024

customer database

    The Perfect Stay-at-Home Marketing Activity

    Imagine what the future would look like if you could stop cold calling, door knocking or chasing after FSBOs indefinitely – or at least cut way down on those activities?

    Ditching the more distasteful aspects of your real estate lead generation routine may be possible, if you vow, right now, to get serious about your CRM database.

    Warm calls are so much more pleasant and knocking on doors where people are happy to see you beats the alternative.

    Make building better relationships with people you already know, the center of your current stay-at-home activities.

    How’s your sphere of influence?

    Agents who have been in the business for more than a minute tell horror stories about friends and even family members who “forgot” that they were in real estate and listed their homes with another agent.

    In fact, NAR statistics says,

    “The typical real estate agent earned 13 percent of their business from repeat clients and 17 percent from referrals from past clients and customers.”

    Look at those numbers – they’re pathetic, aren’t they? Especially when NAR surveys say that nearly 90 percent of real estate consumers say they would use their agent again in the future.

    Past clients know you and, hopefully, they like and trust you. Shouldn’t agents be getting more than 17 percent of their business from referrals from them?

    We get it. Agents have a ton of irons in the fire during the typical work week and keeping in contact with their SOI typically ends up as a low priority.

    What would happen, though, if you moved it up on the list? Made those warm contacts (instead of contacting strangers) a priority? You’ll end up top-of-mind with your sphere when someone mentions buying or selling a home.

    Customize a postcard from the DIY Series with a personal message offering ways to help stay busy.
    Step 1 to get your real estate business on the referral track

    Organize your database. Yeah, it doesn’t sound like a whole lot of fun, but it’s necessary to keep you on track. And there is no better time to do this than right now, while you’re at home.

    If you already have an organizational method, you’re one step ahead. If not, let’s create a simple one.

    Start by grouping your contacts. There are many ways to group them, so choose labels that make sense to you. Some suggestions include:

    • Hot leads (people you don’t know yet)
    • Cold leads (again, people you don’t know)
    • Sphere (or “family,” “friends” “ladies I play tennis with” “past clients”)
    • Vendors
    Feel free to create subgroups, if it will help you to stay organized. Some of these may include:
    • Immediate family members
    • Extended family
    • Closest friends
    • Acquaintances
    • Neighbors
    • People you met through your kids
    Share fun, family ideas with your Sphere with the Recipe Series. Don’t forget to add a custom note.

    Thanks to the folks at for some of those ideas. Check out their list for more.

    Kim Hughes at suggests that the next step in setting up your database to help you succeed should be to go through all of the leads, checking the information you have on them and adding anything that comes to mind.

    At a minimum, Hughes says you should have the contact’s full name and the name of immediate family members. Naturally, you won’t have family member info for some contacts, such as leads.

    Then, take some time to pick up the phone and start calling people. Start with folks you know, like past clients, relatives, and friends.

    Let them know they’re in your thoughts and you’re checking in to see if you can help them with anything.

    While on the phone, tell them you’re updating your database and want to ensure you have their correct contact information:

    • Verify that the addresses, both snail and email, are current.
    • Best phone number to contact them.
    • Birthdate is an important one (folks LOVE getting birthday greetings). The birthdate might be a tough one to ask, but tell them you like to reach out to people on their birthdays. You don’t need a year, so that may make the question “Hey, when is your birthday?” a bit easier to ask.

    Get ideas for these conversations at

    Listen carefully to their end of the conversation for any tidbits you can add to their spot in your database.

    Then schedule a follow-up call, or a reminder to send a card, depending on what they’ve told you.

    This is a project that, although it needs to get done sooner, rather than later, is one that can be done in chunks. Hughes brilliantly recommends starting the organization process with your past clients.

    But do schedule those time chunks and vow to stick by the schedule. Before you know it, you’ll have an organized, clean database, making your real estate lead generation a much more enjoyable and rewarding process.

    Use the Just Listed Series to create a custom postcard for your “Open House Virtual Tour”
    Do you have current listings to promote? Create “Virtual” Open House postcards for your current listings using the Just Listed Series and promote them through social media, on your website, and through mailings.

    Need help targeting a specific niche of buyers or sellers? Use our mailing list tool to create the ideal list (it’s easy) or call our support team for assistance at 866.405.3638!

    PLUS: When you have time…here are some Free resources we’ve made available to support your success.

    1. The 12 Month Done-For-You Strategic Marketing Plan

    The Real Estate Marketing Planner is a powerful 12-Month-Guide that strategically defines what marketing to do when. Four key market segments are included, Niche Marketing, Get More Listings, Geographic Farming, and Sphere of Influence. –Click Here



    2. The Free One-Page Real Estate Business Plan

    Treat your business like a business it is vital to long-term success in this industry. Some agents may put together elaborate business plans, yet there’s something powerful about keeping it simple. Check out our one page Online Real Estate Business Plan.  – Click Here



    4. Become a Listing Legend Free eBook 

    Ready to take a vertical leap in your real estate career? If you’re looking for inspiration…and the tools and methods to dominate a market and go to the top in real estate…you’ll find them in this free book. – Click Here




    5. The Free Online ROI Calculator

    Consistency and automation are the keys to success. Discover how effective direct mail marketing can dramatically increase your bottom line. Enter your statistics in our Free online ROI Calculator and click the ‘CALCULATE MY ROI’ button to see your results instantly! –Click Here




    3. The Real Estate Marketing Guide “CRUSH IT” 

    The “Crush It” Guide includes easy steps to launching an effective direct mail marketing campaign, how to create a targeted mailing list, the perfect way to layout marketing materials for success, seven opportunities available to target in your area right now. –Click Here


    You might like the following episode from our Take a Listing Today Podcast.